There are different sales manager will be responsible for different projects, after confirmed the order, our purchase department will make the machine according to customers' requirement, our technical team will do the quality inspection when machine is ready, and test the machine at least 3 working days.
It will be shipped after checking everything is ok. There is a documents manager who is handling the shipment and confirm every documents for custom clearance. When customer get the machine, we will make a group by wechat for his engineer and our engineer, then our engineer will help him online and teach him how to operate it step by step.
That is the highest efficiency for after sales service, and we have helped many many customers to install the machine sucessfully during these years, especial for the pandemic years since 2020.
Customized
Koten Machinery can accept to make the machine by OEM, our technical team will make the machine according to customers' requirement, like the configurations, color, structure, design, brand, etc.