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Customer Service

  There are different sales manager will be responsible for different projects, after confirmed the order, our purchase department will make the machine according to customers' requirement, our technical team will do the quality inspection when machine is ready, and test the machine at least 3 working days.

 

  It will be shipped after checking everything is ok. There is a documents manager who is handling the shipment and confirm every documents for custom clearance. When customer get the machine, we will make a group by wechat for his engineer and our engineer, then our engineer will help him online and teach him how to operate it step by step.

 

  That is the highest efficiency for after sales service, and we have helped many many customers to install the machine sucessfully during these years, especial for the pandemic years since 2020.

4

Customized

Koten Machinery can accept to make the machine by OEM, our technical team will make the machine according to customers' requirement, like the configurations, color, structure, design, brand, etc.
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Download List

Name Size Downloads Update Thumbnail Copy Link Download
Koten Book Machines Catalogue.pdf 7.96MB 0 2025-06-12 download Copy Link
Download
Koten Book Machines Catalogue.pdf
7.96MB
0
2025-06-12
download
Copy Link
Koten stripping blanking machines.pdf 9.56MB 0 2025-06-12 download Copy Link
Download
Koten stripping blanking machines.pdf
9.56MB
0
2025-06-12
download
Copy Link
Koten Paper Bag Machine-2.jpg 2.01MB 0 2025-06-12 download Copy Link
Download
Koten Paper Bag Machine-2.jpg
2.01MB
0
2025-06-12
download
Copy Link
Koten Paper Laminator Machines.pdf 2.55MB 1 2025-06-12 download Copy Link
Download
Koten Paper Laminator Machines.pdf
2.55MB
1
2025-06-12
download
Copy Link
Koten Paper Bag Machine -1.jpg 2.93MB 0 2025-06-12 download Copy Link
Download
Koten Paper Bag Machine -1.jpg
2.93MB
0
2025-06-12
download
Copy Link
Koten Paper Box Machine Catalogs.pdf 21.05MB 3 2025-06-12 download Copy Link
Download
Koten Paper Box Machine Catalogs.pdf
21.05MB
3
2025-06-12
download
Copy Link

FAQ

  • Q What your company can offer?

    A Exercise Books Ma.

  • Q What is your payment terms?

    A
    T/T. If the amount less than USD30,000.00, 30% paid in advance as a deposit, 70% balance paid before shipment.
    L/C. If the sales amount above USD30,000.00, 30% paid by T/T as a deposit, 70% balance paid by irrevocable L/C at sight.
    By Cash, by western union, credit cards are acceptable.
    Special country like Bangladesh or Algeria can be available for 100% by irrevocable L/C at sight.

  • Q Have you sold any machines to our country?

    A
    We have to say that there are 160 countries' customers who have the "KOTEN" brand machines till 2024. Pls check with the sales manager to get more information if you need the machines' feedback.

  • Q Do you have Installation and Training service if we bought the machines from your company?

    A
    The training service will be done by our agency dealer in some countries. If customers request us to dispatch our engineer to their country for installation and training, customers should take all necessary cost, like return flight tickets, hotel, food and salary USD200/day. If customer dispatch their engineer to our factory for training, it is free.

  • Q What is your package?

    A
    What the package we use is strong seaworthy wooden cases. Each machine will be protected by anti-rusted oil before put into the case and there are desiccants will be packed into the machine together.

  • Q Delivery Time.

    A
    Within 7-30 days after get the deposit. Depends on different machines.

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Business Tel: +86-577-66887790

Fax: +86-577-65615260

E-mail: Master@cn-koten.com 

Whasapp/Wechat/Mobile: +86-13958895259 

Add：Room 402, Unit One, No.5 Building, North Sunshine Road, Anyang Street, Ruian City, Wenzhou, Zhejiang Province, China. ZIP. 325200

Koten Machinery © 2020 - ALL RIGHTS RESERVED