Home » FAQ
Customer Service

FAQ

  • Q What your company can offer?

    A Exercise Books Ma.
  • Q What is your payment terms?

    A
    T/T. If the amount less than USD30,000.00, 30% paid in advance as a deposit, 70% balance paid before shipment.
    L/C. If the sales amount above USD30,000.00, 30% paid by T/T as a deposit, 70% balance paid by irrevocable L/C at sight.
    By Cash, by western union, credit cards are acceptable.
    Special country like Bangladesh or Algeria can be available for 100% by irrevocable L/C at sight.
  • Q Have you sold any machines to our country?

    A
    We have to say that there are 160 countries' customers who have the "KOTEN" brand machines till 2024. Pls check with the sales manager to get more information if you need the machines' feedback.
  • Q Do you have Installation and Training service if we bought the machines from your company?

    A
    The training service will be done by our agency dealer in some countries. If customers request us to dispatch our engineer to their country for installation and training, customers should take all necessary cost, like return flight tickets, hotel, food and salary USD200/day. If customer dispatch their engineer to our factory for training, it is free.
  • Q What is your package?

    A
    What the package we use is strong seaworthy wooden cases. Each machine will be protected by anti-rusted oil before put into the case and there are desiccants will be packed into the machine together.
  • Q Delivery Time.

    A
    Within 7-30 days after get the deposit. Depends on different machines.

Sign up for our Zetor newsletter

Subscribe

Products

Solution

Contact Us

Business Tel: +86-577-66887790

Fax: +86-577-65615260

E-mail: Master@cn-koten.com 

Whasapp/Wechat/Mobile: +86-13958895259 

Add:Room 402, Unit One, No.5 Building, North Sunshine Road, Anyang Street, Ruian City, Wenzhou, Zhejiang Province, China. ZIP. 325200

Koten Machinery © 2020 - ALL RIGHTS RESERVED